SSIS is in the capital goods segment where all the manufacturing that takes place and supplies are B2B Only . Hence all the payment terms and delivery conditions are specifically based on project to project customized requirement . Done during order finalization.
Refunds , Replacement are all covered in the warranty periods mentioned in PO based on case to case basis. Guarantees are Usually are 18 to 24 months from the date of supply. Based on the performance of the product and contract terms the claims of refunds or replacements are determined.
Delivery of the goods again are based on customers project requirement which are totally customized , hence there is no fixed standard delivery terms of a particular product and totally depends on customer and project requirements. In general the shipments of medium sized equipment’s takes places in 3 to 4 months from LOI and for standard product on contract manufacturing takes place within 30 to 45 days.